Patients at this surgery may have participated in the GPAQ patient satisfaction questionnaire during the summer months of 2007 and 2008 and the practice staff in conjunction with the Leicestershire Primary Care Audit Group who facilitated the project would like to take this opportunity to extend our gratitude to all those who took the time to fill out the questionnaires supplied. The surgery is now in a position to feedback the results of this survey to patients.
We value any comments/suggestions via the suggestion box in reception or the comment forms on this website which can be located under "contact details"
Results from 2007/08
| Practice score | National Benchmarks* | Difference |
| Mean | Mean | |
| Access | 68.0 | 64.0 | +4.0 |
| Receptionists | 86.1 | 77.0 | +9.1 |
| Continuity of Care | 70.2 | 69.0 | +1.2 |
| Communication | 82.7 | 83.0 | -0.3 |
| Enablement | 68.8 | 66.0 | +2.8 |
| Overall Satisfaction | 82.3 | 81.0 | +1.3 |
* National benchmark data for surveys conducted in the surgery are taken from GPAQ responses from over 230,000 patients widely dispersed across England last year.
As you can see from the above results, we score above the national benchmark for the majority of scores.
Action points from Patient survey 2007/08:
Patient feedback - to provide a pathway for patients to feedback comments and suggestions to us. This has been done via feedback forms located on this website and a suggestion box in the Reception area. any patient is welcome to speak to Vanessa hurling (Practice Manager) at any time.
Surgery Hours - patients wanted to see the surgery open at more convenient hours for patients that work. We are now open on a Monday from 6:30 - 8:30 PM with 1 GP but this will change as of 1st May 09 with the opening times being 6:30 - 7:L30 PM with 2 GP's.
Results from 2008/09
| Practice score | National Benchmarks* | Difference |
| Mean | Mean | |
| Access | 68.3 | 64.0 | +4.3 |
| Receptionists | 85.1 | 77.0 | +8.1 |
| Continuity of care | 68.6 | 69.0 | -0.4 |
| Communication | 83.7 | 83.0 | +0.7 |
| Enablement | 68.7 | 66.0 | +2.7 |
| Overall Satisfaction | 88.4 | 81.0 | +7.4 |
* National benchmark data for surveys conducted in the surgery are taken from GPAQ responses from over 230,000 patients widely dispersed across England last year.
As you can see from the above results, again we score above the national benchmark for the majority of scores.
Some of the comments received from our patients:
'I am very happy with the practice and staff and hope it continues to be a friendly and personal practice'
'I feel as if I am treated as a person, not a number or a form. All staff friendly, caring and efficient.'
'Very caring and professional practice - excellent service with nice people'
'a pleasant practice that caters for my health care needs well. thank you.'
If you would like any more information regarding the surveys or would like to view the full reports please contact the Practice Manager, Vanessa Hurling.
If you have any suggestions how we could improve our services to you please place your suggestion in the Suggestion box situated at main Reception at the Practice or use the comment form on the contact details page of this Website.
Thank you.